Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form

APPOINTMENT INFORMATION

Appointments

You can choose to see a doctor or nurse at either Edington or Woolavington (see times of surgeries). If a specific doctor or time of day is required please be prepared to book in advance. You can book GP appointments online using the Emis Patient Access Online system - please ask at Reception for details.

Urgent conditions will be seen immediately.

If you cannot keep your appointment please let us know as soon as possible so that another patient can use it.

Booking an Appointment

You can call the Practice on 01278 722077 between the opening hours specified. You can also come to the Practice in person to make an appointment with the Receptionist.

To help make sure that you have the most suitable appointment please give the Receptionist as much information about your problem as possible this will then ensure you see the most appropriate member of the team for your appointment.

We aim to book you an appointment at the most convenient time for yourself however please try and be flexible as we do we have limited availability.

If you have access to the internet at home then you also have the option of being able to register to online appointments to find out more about this please visit Reception in person where you are able to collect your login details.

Appointment Types

On the Day Appointments- We now have a selection of On the Day appointments which gives you an opportunity to come and see a GP on the day you phone in. If a Receptionist offers you an On the Day we highly recommend you take these as routine appointments can be very limited.

On the day booking begins from 08:00am at the start of each working day.

Routine Appointments

You are able to book a Routine appointment up to 6 weeks in advance if you feel your condition is non urgent then this is the best way to be able to come and see a GP of your choice.

Telephone Appointments

If you feel your query does not need a face to face appointment with a GP then there is the option to request a GP to phone you and deal with the query remotely.

To do this please call Reception and request a call from the Duty Doctor. Please note that we will not be able to notify a specific time.

Appointment Slots

General Appointments- All appointment slots are 15 minutes with GP’s and Nurses, 10 minutes with Locum GP’s and Health Care Assistants. If you feel that you will need longer than the allocated time then please request this when phoning Reception and specify why this is needed.

Home Visits

Please telephone the Reception before 10:00am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

Home visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

Urgent Medical Appointments

If you have an urgent problem then a GP will always be available to see or speak to you in this case. However you will more than likely find this will be the Duty Doctor rather than a GP of your choice.

In the case of a life threatening medical emergency please dial 999

Booking Appointments with a Specific GP

We understand that all patients are allocated to a GP and that you may require to see this GP for some medical matters.

If you wish to see a specific GP we recommend that you book the next available routine appointment. If your request is urgent we recommend you see the GP who is available the soonest.

Walk in Patients

Due to the high demand for appointments Polden Medical Practice does not have the facility for a walk in clinic at either surgery. If you do walk in we will advise you of your best options and if this is to make a Routine Appointment or On the Day then Reception will assist you with this.

Online Appointment Booking

When booking an appointment for a coil fit and nexplanon removal please call Reception to book this. These types of appointments cannot be booked online.

Save time, quick & easy to use. To access online appointment booking, just bring along some photo & address ID and ask our receptionists on how to register for 'EMIS Patient Access Online'.

Once registered you can start to use the system, easy to follow screens and prompts ensure it is simple for you to view, book or cancel appointments on-line whatever time of the day or night.

Cancelling Appointments

Up to 15% of patients who book an appointment then fail to turn up. This wastes doctors’ time and leads to longer times for other patients. Please tell us if you cannot make an appointment so the time can be used for someone else.

Appointment Guidelines

Please ensure that you arrive on time for your appointment an appointment card will be issued if you visit the Practice or text message sent if you book over the phone. Please ensure when you register you give us a valid mobile number for the text to be sent to.

If you know you will be unable to attend your appointment please phone the Practice as soon as possible so that this appointment can then be given to another patient. A high amount of appointments are not attended and this means appointments are then not available to offer other Patients who need them.

One Appointment per person

Only ONE person can be dealt with in 15 minutes and the GP will only be able to deal with one problem in the 15 minute appointment so if you feel you need a longer appointment please make Reception aware of this and give as much information as possible.

If a GP advises that they will need to see you again please come straight to Reception after your appointment to ensure this is booked in.

Liquid Nitrogen Appointments:

The Liquid Nitrogen treatment service is no longer available at Polden Medical Practice. Please visit your local Pharmacist for over the counter treatment for Verruca's and Warts. If you would like more information on treatment for Verruca's and Warts please speak with Reception. We apologise for any inconvenience caused.

Queries

If you have any queries with regards to the appointment system please call and speak to a member of the Reception team 01278 722077 Monday-Friday 08:00am-18:30pm.

If you need medical attention

'Choose' Well by choosing the right service. Click on the link to find out more information.

Choose Well Leaflet

Choose Well

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form

Self Help Advice and Tools

Self Help Advice and Tools

NHS 111

NHS 111

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Friends and Family Test

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment?  Please spend 2 minutes to take the Friends and Family Test.

NHS Choices

NHS Choices

NHS Choices is the online 'front door' to the NHS.  Get insights into the factors that influence visits to NHS Choices provided by the NHS Choices reporting team.

Patient UK

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

Top of Page