APPOINTMENT INFORMATION

Attending appointments  if self isolating

If you are self-isolating because of your age or medical conditions and you have been assked to attend an appointment then you should come in for booked appointments.  If however, you are self isolating with symptoms, or because someone in your household has symptoms, then please do NOT come in to the surgery.  Let us know when your self isolation period is due to end and we will rearrange your appointment.

People are understandably anxious about coming in  to the surgery but we have kept foot fall to the practice as low as possible.  You should aim to come in only just before the appointment and not sit or wait around. We are following infection control measures to manage this situation as best we can. As we are sure you understand we do not have the resources to  visit people at home except those in most urgent medical need at this time.

 

Booking an appointment

  • From Wednesday 7th October  2020 to book an appointment with a GP please make the rerquest using Ask My Gp - the link is on the home page.  The Clinicians will review each case and either deal with your problem by online message, over the telephone or give you an appointment time after 10 am to be seen in person if there is medical necessity to see you in person.
  • For nurses and HCAs, please use the messaging services or telephone after 10am.  This includes booking new appointments for INRs, dressing changes and blood tests etc as part of ongoing treatment.

Registering your pregnancy

 In order to register your pregnacy should go online and register your pregancy at Somerset NHS Foundation Trust's maternity self-referal page.  Further details can be found of their services on their maternity page.

All details below are currently suspended due to COVID

 

Evening and Weekend Appointments

Polden Medical Practice is open on Saturday mornings at the Woolavington Surgery.

To improve appointment availability you can now access appointments in the evening until 8pm on weekdays and on a Saturday if you are registered at a practice in the Bridgwater or surrounding area. 

In the Bridgwater and surrounding area the following practices are currently involved in this scheme:

  • Cannington Health Centre
  • Quantock Medical Centre
  • Cranleigh Gardens Medical Centre
  • Redgate Medical Centre
  • East Quay Medical Centre
  • Somerset Bridge Medical Centre
  • North Petherton Surgery
  • Taunton Road Medical Centre
  • Polden Medical Practice
  • Victoria Park Medical Centre 

 

What are the benefits of the service?

Many practices already offer appointments in evenings and at weekends. What is new here is that practices are working in groups to offer more appointments at more flexible times which should make it easier for patients to see a doctor or nurse.

But won’t the doctor need access to my patient record?

In order for this service to work, the doctors and nurses need access to your patient record. Your practice has signed a local Data Sharing Agreement (not linked to any national data sharing agreement) to allow this to happen, but you can opt out at any time.

For more information about the Improved Access pilot scheme please see the attached:  Improved Access - Frequently Asked Questions or speak to your registered practice.

 

Home Visits

Please telephone the Reception before 10:00am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

Home visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

 

Urgent Medical Appointments

If you have an urgent problem then a GP will always be available to see or speak to you in this case. However you will more than likely find this will be the Duty Doctor rather than a GP of your choice.

In the case of a life threatening medical emergency please dial 999

 

Ear Care

We are currently unable to offer ear syringing services due to COVID.  Please read this Ear Care guide on what to do prior to your ear care appointment.

Ear care

 

 

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