To book an appointment with a GP please make the request using Ask My Gp . The Clinicians will review each case and either deal with your problem by online message, over the telephone or give you an appointment time after 10am to be seen in person if there is medical necessity to see you in person.
For Nurses and HCAs, please use the messaging services or telephone after 10am. This includes booking new appointments for INRs, dressing changes and blood tests etc as part of ongoing treatment.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are late for an appointment you may be asked to re-book.
Additional information
Attending appointments if self isolating
If you are self-isolating because of your age or medical conditions and you have been asked to attend an appointment then you should come in for booked appointments. If however, you are self isolating with symptoms, or because someone in your household has symptoms, then please do NOT come in to the surgery. Let us know when your self isolation period is due to end and we will re-arrange your appointment.
People are understandably anxious about coming in to the surgery but we have kept foot fall to the practice as low as possible. You should aim to come in only just before the appointment and not sit or wait around. We are following infection control measures to manage this situation as best we can. As we are sure you understand we do not have the resources to visit people at home except those in most urgent medical need at this time.
Ear Care
Please read this Ear Care guide on what to do prior to your ear care appointment.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
If you need medical attention
‘Choose’ Well by choosing the right service. For further information and advice please refer to the Choose Well Leaflet shown below.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.
Registering your pregnancy
In order to register your pregnancy should go online and register your pregnancy at Somerset NHS Foundation Trust’s maternity self-referral page. Further details can be found of their services on their maternity page.