If you would like a GP’s consultation then you should access Ask-My-GP. It is easy and simple to use and gets your request to your preferred Doctor with the information they need to give you the assistance you need. Patients who do not have either an email address, or an internet-accessible mobile phone, may continue to ring reception who will complete the online form on their behalf. The fastest and best way to ask for GP advice is to use the Ask-My-GP request form. Please note that your request may be dealt with by an NHS Clinical Pharmacist of your choice.
AskmyGP – the easy and fast way to ask for any kind of help from the Practice.
- We respond during working hours Monday to Friday
- It is open to requests from 07:30 to 17:00 (Monday – Thursday) 07:30 to 16:00 (Friday)
- You can message a particular GP (so long as they’re working that day)
- You can select a telephone, email or video call response
- If we need to see you we will usually give you an appointment the same day
- You can login without any paperwork.
*askmyGP changes from Friday 8th December 2023*
We have been adapting a new system to help us prioritise all requests safely and efficiently, ensuring each request is dealt with by the most appropriate person and to make sure you are informed who that will be and when you are likely to hear from them.
If you would like to speak to a clinician, you will have the option to complete a form for your request to be dealt with “within 24 hours (urgent)” or “within 1-3 days (non-urgent)” (excluding weekends and bank holidays) according to how urgent you feel it is.
If you would like to speak to a specific clinician, please indicate that in the form, but please be aware that due to staff availability we may not be able to accommodate this request within the above timeframe, we will indicate the expected wait for your specific clinician when you message us.
If your situation changes and you feel you need to be contacted sooner, then please get back in touch and your request will be reprioritised.
“Consult a clinician” requests can be submitted between 7.30am and 5.00pm Monday to Thursday and 7.30am to 4.00pm on a Friday. Outside these hours or in the event of an emergency please contact 111 or 999.
Any other type of request can be submitted at any time. Please note that the practice will be closed on bank holidays.