Green Impact for Health - reducing Polden Medical Practice's carbon footprint

This practice is delighted to be signed up to the Green Impact for Health Toolkit and is actively taking steps to reduce our carbon footprint. The climate emergency is also a health emergency, and health care in the UK contributes 5.4% of the UK's carbon emissions. We need to enhance the health of our current population without compromising the health of future generations, and this means operating within the sustainable boundaries of the planet. Fortunately most of the solutions for the planet also make our health better - for example engaging in active travel and exercise in nature, avoiding smoking, reducing pollution etc all enhance our health and reduce our need for medications, with further benefits to the NHS, your health and the carbon footprint of healthcare. Take a look at the Greener Impact website  to learn more about this.

Somerset Activity And Sports Partnership

Polden Medical Practice is taking part in Somerset Activity Sports Partnership walking challenge for November.  Further detaisl of the challenges can be found at SASPs' website.  

As well as being a source of enjoyment, sport and physical activity has proven benefits for our physical and mental health and wellbeing. Being active at every age increases quality of life and everyone’s chances of remaining healthy and independent.

Take part in SASP's challenges with your work colleagues, community groups, friends and family or challenge yourself. Challenges range in levels and activities, but the most important thing is people in Somerset are moving more!

Ask My Gp -  Feedback

It's now been a month since the Practice has introduced online consultations with Ask-My-Gp being the preferred way of requesting GP services form the Practice from 0730 am until 5 pm.  The system allows patients to contact the surgery online and thus removes the time waiting on the telephone line whilst allowing the patients to describe the condition in their own words, send photographs and even documents straight to their doctor.  Here are a few of the comments so far :

  • Prompt response and received an appointment the next day. Great care with the best outcome I could expect.
  • This is an easy way to explain your symptoms and await either a call or appointment, well done. Used it twice now, great ...
  • Always good efficient service at this surgery, liked the new way of contact in these difficult times.
  • This service is far more convenient than waiting for the phone line not to be engaged, and is hopefully easier for the doctors ...
  • I am pleased with this service as I was in a lot of pain and my concerns were dealt with very quickly.
  • I received a swift call back, a very comprehensive explanation of the possible diagnoses and the promise that I would be contacted shortly by the surgery to make an appointment for a blood test. This did indeed happen a very short time after I finished speaking to the doctor.

For those patients without mobile phones or internet access the phone line, then the telephone line remains open.  However, if patients can use Ask-My-GP wherever possible, the waiting time on the telephone line will be shortened for vulnerable and elderly users.

The main difficulties with using Ask-My-GP have fallen into 3 areas:

  • Patients confusing their Patient Access accounts (best for re-ordering medication and seeing your medical history) with Ask-My-GP.  Patient Access cannot be used for booking consultations.
  • Patients not being able to ask the question of their preferred GP on that day.  The system shows the GPs working on the day that the question is raised.  It is possible to see which Doctors are working on a set day.  If in doubt do send a message and ask reception.
  • Password problems.  Ask-My-GP does ask that you use a password that is both long and complex enough to protect your account.  A top tip is to add a memorable date somewhere in the password that you will easily remember and gives the much needed complexity to your account's password.


Better Health Campaign - Public Health England

On Monday 27th July, Public Health England is launching a major new adult health campaign to seize the opportunity for a national reset moment of health. Nearly two thirds (63%) of adults in the UK are overweight or living with obesity1 . Gaining weight is often a gradual process that takes place over a number of years and modern life doesn’t always make it easy. But this extra weight causes pressure to build up around vital organs, making it harder for the body to fight against diseases like cancer, heart disease and now COVID-19. By reducing your weight within a healthy range, you can cut your risk of being critically ill with COVID-19. To improve health and wellbeing, individuals should aim to have a BMI below 25 and above 18.52 . NICE recommends that Black, Asian and minority ethnic groups (BAME) should aim to have a BMI below 23 and above 18.5 to avoid risks to health3 .

To support people to live healthier lives, Public Health England’s Better Health campaign will provide a variety of tools and apps to help you make healthier food choices, become more active and prevent future weight gain. One of these tools is a Weight Loss Plan app, which provides 12 weeks’ worth of engaging content that can be personalised and tailored to the goals and needs of the individual. Later down the line, support will also be made available to help people quit smoking, cut down their drinking and look after their mental health. For help and support to lose weight, visit the BetterHealth webpage.


Diabetes Support - 'MyDiabetesMyWaySomerset'

'My Diabetes My Way Somerset' website has been created for people with diabetes and those at risk living in Somerset.

Through this website, you can register to gain secure access to your diabetes related health records and receive tailored advice and information created by NHS experts in diabetes. You can also access lots of information about diabetes, from videos, leaflets and e-Learning courses, to help you understand more about your diabetes and increase your confidence in how to manage it. 


Support to our Armed Forces Veterans

  • Polden Medical Practice maintains a Veterans' register for all of our serving and former serving patients.  If you are a Forces veteran then please make sure that your records reflect that fact. 
  • The Practice is a Bronze Award holder of the Defence Employer Recognition Scheme which encourages employers to support defence and inspire others to do the same to support serving military, Reservists and their spouses/ partners. 
  • The Practice is also a signatory of the Armed Forces Covenant.  The Armed Forces Covenant is a promise by the nation ensuring that those who serve or who have served in the armed forces, and their families, are treated fairly. 


Text Messaging

We are making the maximum use of mobile phone text messaging to communicate with patients.  If you are not registered to recieve text messages from the surgery then please message us using the online service (see link below) or telephone us (if you cannot message us) with your details including your mobile telephone number to give us permission to text you.


Inhaler recycling

There is a recycling sevice for all used inhalers available at both of our dispensaries.  Please return your used inhalers to the counter who will send them away for recycling.


Website AccessibilityConditions and TreatmentsFind Local Services

Self Help Advice and Tools

NHS 111

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.


The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

Top of Page