Ask-my-GP - a new way of requesting help from the surgery.

We are soon to introduce a new way of requesting help from Polden Medical Practice called 'Ask-my-GP'  Further information can be found on their website.  Ask-my-GP is an online consultation and workflow system that helps GPs manage patient requests. It makes it easier for patients to talk to their own doctor and helps the GPs to prioritise and deliver care through on-line messages and by phone.  You can access the system on your computer or on your mobile telephone using their Ask-My-Gp app. We are expecting to introduce this system on THURSDAY 1ST OCTOBER and further details will follow. 

Please do not try and use the system until our go-live date.

Better Health Campaign - Public Health England

On Monday 27th July, Public Health England is launching a major new adult health campaign to seize the opportunity for a national reset moment of health. Nearly two thirds (63%) of adults in the UK are overweight or living with obesity1 . Gaining weight is often a gradual process that takes place over a number of years and modern life doesn’t always make it easy. But this extra weight causes pressure to build up around vital organs, making it harder for the body to fight against diseases like cancer, heart disease and now COVID-19. By reducing your weight within a healthy range, you can cut your risk of being critically ill with COVID-19. To improve health and wellbeing, individuals should aim to have a BMI below 25 and above 18.52 . NICE recommends that Black, Asian and minority ethnic groups (BAME) should aim to have a BMI below 23 and above 18.5 to avoid risks to health3 .

To support people to live healthier lives, Public Health England’s Better Health campaign will provide a variety of tools and apps to help you make healthier food choices, become more active and prevent future weight gain. One of these tools is a Weight Loss Plan app, which provides 12 weeks’ worth of engaging content that can be personalised and tailored to the goals and needs of the individual. Later down the line, support will also be made available to help people quit smoking, cut down their drinking and look after their mental health. For help and support to lose weight, visit the BetterHealth webpage.

Diabetes Support - 'MyDiabetesMyWaySomerset'

'My Diabetes My Way Somerset' website has been created for people with diabetes and those at risk living in Somerset.

Through this website, you can register to gain secure access to your diabetes related health records and receive tailored advice and information created by NHS experts in diabetes. You can also access lots of information about diabetes, from videos, leaflets and e-Learning courses, to help you understand more about your diabetes and increase your confidence in how to manage it. 

Support to our Armed Forces Veterans

  • Polden Medical Practice maintains a Veterans' register for all of our serving and former serving patients.  If you are a Forces veteran then please make sure that your records reflect that fact. 
  • The Practice is a Bronze Award holder of the Defence Employer Recognition Scheme which encourages employers to support defence and inspire others to do the same to support serving military, Reservists and their spouses/ partners. 
  • The Practice is also a signatory of the Armed Forces Covenant.  The Armed Forces Covenant is a promise by the nation ensuring that those who serve or who have served in the armed forces, and their families, are treated fairly. 

Text Messaging

We are making the maximum use of mobile phone text messaging to communicate with patients.  If you are not registered to recieve text messages from the surgery then please message us using the online service (see link below) or telephone us (if you cannot message us) with your details including your mobile telephone number to give us permission to text you.

Inhaler recycling

There is a recycling sevice for all used inhalers available at both of our dispensaries.  Please return your used inhalers to the counter who will send them away for recycling.

Patient Feedback - Online Survey

As part of our drive to improve our performance we are asking patients to complete a short on-line survey of your experience with the Practice.  It should take no more than 2 minutes and can be accessed via the link to Polden Medical Practice's Patient Survey for 2020


Improving on-line access to Surgery services.

Patients can have greater access to their medical records online using the existing on-line access accounts.  You can see test-results, medical histories, vaccination records and certain documents.  You can find out more from reception.

We know from your feedback that Patients find it frustrating that we cannot send emails to them about medical matters.  As a result the Practice has an on-line secure messaging facility, as part of an on-line consulting package, where by patients can send messages securely to the Doctors and staff instead of using the telephone.  This is not be for urgent matters but ise a way for people to have more ways of communicating with the Surgery.

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Self Help Advice and Tools

NHS 111

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.


The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

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