High-risk COVID patients oxygen monitoring devices

As part of our care plan for monitoring high risk patients who have been diagnosed with COVID we will be providing them with pulse oximeters for them to self-monitor their oxygen levels. patients do not need to request these from the Practice but we will be in touch when they are available for those in the high-risk groups. How to use an oxy-pulse monitor

Facebook Page

In order for the Practice to have another way of communicating to our Patients we have created a facebook page: Polden Medical Practice @PoldenHills  This will allow us to post news and updates of events happening at the Practice and will compliment our other patient information services including our text messaging and website notices.  Please do follow us on facebook to keep up to date with what is going on.


Green Impact for Health - reducing Polden Medical Practice's carbon footprint

This practice is delighted to be signed up to the Green Impact for Health Toolkit and is actively taking steps to reduce our carbon footprint. The climate emergency is also a health emergency, and health care in the UK contributes 5.4% of the UK's carbon emissions. We need to enhance the health of our current population without compromising the health of future generations, and this means operating within the sustainable boundaries of the planet. Fortunately most of the solutions for the planet also make our health better - for example engaging in active travel and exercise in nature, avoiding smoking, reducing pollution etc all enhance our health and reduce our need for medications, with further benefits to the NHS, your health and the carbon footprint of healthcare. Take a look at the Greener Impact website  to learn more about this.

Ask My Gp -  Feedback

It's now been a month since the Practice has introduced online consultations with Ask-My-Gp being the preferred way of requesting GP services form the Practice from 0730 am until 5 pm.  The system allows patients to contact the surgery online and thus removes the time waiting on the telephone line whilst allowing the patients to describe the condition in their own words, send photographs and even documents straight to their doctor.  Here are a few of the comments so far :

  • Prompt response and received an appointment the next day. Great care with the best outcome I could expect.
  • This is an easy way to explain your symptoms and await either a call or appointment, well done. Used it twice now, great ...
  • Always good efficient service at this surgery, liked the new way of contact in these difficult times.
  • This service is far more convenient than waiting for the phone line not to be engaged, and is hopefully easier for the doctors ...
  • I am pleased with this service as I was in a lot of pain and my concerns were dealt with very quickly.
  • I received a swift call back, a very comprehensive explanation of the possible diagnoses and the promise that I would be contacted shortly by the surgery to make an appointment for a blood test. This did indeed happen a very short time after I finished speaking to the doctor.

For those patients without mobile phones or internet access the phone line, then the telephone line remains open.  However, if patients can use Ask-My-GP wherever possible, the waiting time on the telephone line will be shortened for vulnerable and elderly users.

The main difficulties with using Ask-My-GP have fallen into 3 areas:

  • Patients confusing their Patient Access accounts (best for re-ordering medication and seeing your medical history) with Ask-My-GP.  Patient Access cannot be used for booking consultations.
  • Patients not being able to ask the question of their preferred GP on that day.  The system shows the GPs working on the day that the question is raised.  It is possible to see which Doctors are working on a set day.  If in doubt do send a message and ask reception.
  • Password problems.  Ask-My-GP does ask that you use a password that is both long and complex enough to protect your account.  A top tip is to add a memorable date somewhere in the password that you will easily remember and gives the much needed complexity to your account's password.


Diabetes Support - 'MyDiabetesMyWaySomerset'

'My Diabetes My Way Somerset' website has been created for people with diabetes and those at risk living in Somerset.

Through this website, you can register to gain secure access to your diabetes related health records and receive tailored advice and information created by NHS experts in diabetes. You can also access lots of information about diabetes, from videos, leaflets and e-Learning courses, to help you understand more about your diabetes and increase your confidence in how to manage it. 


Support to our Armed Forces Veterans

  • Polden Medical Practice maintains a Veterans' register for all of our serving and former serving patients.  If you are a Forces veteran then please make sure that your records reflect that fact. 
  • The Practice is a Bronze Award holder of the Defence Employer Recognition Scheme which encourages employers to support defence and inspire others to do the same to support serving military, Reservists and their spouses/ partners. 
  • The Practice is also a signatory of the Armed Forces Covenant.  The Armed Forces Covenant is a promise by the nation ensuring that those who serve or who have served in the armed forces, and their families, are treated fairly. 


Text Messaging

We are making the maximum use of mobile phone text messaging to communicate with patients.  If you are not registered to recieve text messages from the surgery then please message us using the online service (see link below) or telephone us (if you cannot message us) with your details including your mobile telephone number to give us permission to text you.


Inhaler recycling

There is a recycling sevice for all used inhalers available at both of our dispensaries.  Please return your used inhalers to the counter who will send them away for recycling.


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Self Help Advice and Tools

NHS 111

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.


The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

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