Changes to Social Distancing and Face Covering Guidance.

With the Government's revised guidance on to social distancing, we are requesting that patients continue to adhere to the 2 metre distance where ever possible, in line with the latest 'one metre plus' guidance.  

In addition patients are requested to wear face-coverings when they are in the surgery.


Diabetes Support - 'MyDiabetesMyWaySomerset'

'My Diabetes My Way Somerset' website has been created for people with diabetes and those at risk living in Somerset.

Through this website, you can register to gain secure access to your diabetes related health records and receive tailored advice and information created by NHS experts in diabetes. You can also access lots of information about diabetes, from videos, leaflets and e-Learning courses, to help you understand more about your diabetes and increase your confidence in how to manage it. 

Support to our Armed Forces Veterans

  • Polden Medical Practice maintains a Veterans' register for all of our serving and former serving patients.  If you are a Forces veteran then please make sure that your records reflect that fact. 
  • The Practice is a Bronze Award holder of the Defence Employer Recognition Scheme which encourages employers to support defence and inspire others to do the same to support serving military, Reservists and their spouses/ partners. 
  • The Practice is also a signatory of the Armed Forces Covenant.  The Armed Forces Covenant is a promise by the nation ensuring that those who serve or who have served in the armed forces, and their families, are treated fairly. 

Text Messaging

We are making the maximum use of mobile phone text messaging to communicate with patients.  If you are not registered to recieve text messages from the surgery then please message us using the online service (see link below) or telephone us (if you cannot message us) with your details including your mobile telephone number to give us permission to text you.

Inhaler recycling

There is a recycling sevice for all used inhalers available at both of our dispensaries.  Please return your used inhalers to the counter who will send them away for recycling.


Patient Newsletter 

The Bridgwater Bay PCN has produced a Patient Newsletter providing guidance and advice about COVID 19.  Please do not come into the Surgery if you have COVID 19 sypmtoms but get in touch with NHS 111 from home as per the instructions in the newsletter.


Patient Feedback - Online Survey

As part of our drive to improve our performance we are asking patients to complete a short on-line survey of your experience with the Practice.  It should take no more than 2 minutes and can be accessed vai the link to Polden Medical Practice's Patient Survey for 2020


Improving on-line access to Surgery services.

Patients can have greater access to their medical records online using the existing on-line access accounts.  You can see test-results, medical histories, vaccination records and certain documents.  You can find out more from reception.

We know from your feedback that Patients find it frustrating that we cannot send emails to them about medical matters.  As a result the Practice has an on-line secure messaging facility, as part of an on-line consulting package, where by patients can send messages securely to the Doctors and staff instead of using the telephone.  This is not be for urgent matters but ise a way for people to have more ways of communicating with the Surgery.


Telephone Menu System

Our telephone menu system directs your call to the appropriate member of our team. The telephone number is  01278 722077.  All calls are recorded.

The options now available are as follows:

Press 1 - to book or cancel an appointment

Press 3 - for our repeat prescription line. This line is open (every day except weekends) between the hours of 10am to 12 am.  

or hold for all other enquiries

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Self Help Advice and Tools

NHS 111

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.


The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

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