SURGERY NEWS

Text Messaging

We are making the maximum use of mobile phone text messaging to communicate with patients.  If you are not registered to recieve text messages from the surgery then please message us using the online service (see link below) or telephone us (if you cannot message us) with your details including your mobile telephone number to give us permission to text you.

New Online Consultation and Messaging Services.

The Practice has introduced a new online service including online consultations to complement the existing ways that you can get in touch with the surgery.  This service is not for emergency situations or when immediate repsonses are required, but does offer a way for Patients to contact the surgery by secure mesaging and put questions or pass messages to the staff.  Response times are aimed to be within a working day.  It compliments the exising Patient Online Acces system.

You can use this new service to message our reception staff for routine business instead of using the phone system. This includes passing routine messages to the Doctors.

Requests for appointments should still be made over the telephone.

Please note that Repeat medication requests can only be done using existing patient Access Accounts or using the form on our Prescriptions page.  

To access the online services then use the box below:

ISOLATION NOTES

If you have been advised to self isolate please do not request a letter from the Surgery.  Please fill in the NHS online isolation note request form on their website.

Private Work

In response to the growing Covid-19 pandemic, we have been asked by NHS England to stop all private work in order to free up capacity for patient care. This includes all private requests for example: medical reports, certificates and letters. Please do not come into the surgery to hand in requests.

Patient Newsletter - updated 25 Mar 20

The Bridgwater Bay PCN has produced a Patient Newsletter providing guidance and advice about COVID 19.  Please do not come into the Surgery if you have COVID 19 sypmtoms but get in touch with NHS 111 from home as per the instructions in the newsletter.

Patient Feedback - Online Survey

As part of our drive to improve our performance we are asking patients to complete a short on-line survey of your experience with the Practice.  It should take no more than 2 minutes and can be accessed vai the link to Polden Medical Practice's Patient Survey for 2020

Improving on-line access to Surgery services.

From 1st April 2020 it will be possible for Patients to have greater access to their medical records online using the existing on-line access accounts.  Patients will be able to see their test-results, their medical histories, vaccination records and certain documents.  You can find out more from reception.

We know from your feedback that Pateints find it frustrating that we cannot send emails to them about medical matters.  As a result the Practice will soon be introducing on-line secure messaging facility, as part of an on-line consulting package, where by pateints can send messages securely to the Doctors and staff instead of using the telephone.  This will not be for urgent matters but will be a way for people to have more wyas of communicating with the Surgery.

Telephone Menu System

Our telephone menu system gives you various options to choose from,  to direct your call to the appropriate member of our team. The telephone number is  01278 722077.  All calls are recorded.

The options now available are as follows:

Press 1 - to book or cancel an appointment

Press 2 - for test results and sick notes. Please note this service is available between the hours of 2pm and 5pm

Press 3 - for our repeat prescription line. This line is open (every day except weekends) between the hours of 10am to 12 am.  Please Note: online ordering for repeat medication is available via your 'EMIS Patient Access Online' account or via a message sent from the form on the precrciptions page. If you don't have an account please contact the Practice reception to request one.

or hold for all other enquiries

 

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Self Help Advice and Tools

NHS 111

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.

NHS (nhs.uk)

The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

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