Telephone System Upgrade (5th & 6th June)

On Wednesday 5th & Thursday 6th June we shall be upgrading our telephone system. This is a requirement as part of the GP contract. We may have some disruption to our services during this time so please do bear with us.We apologise for any inconvenience this may cause. Polden Medical Centre Team

GP Appointment Data

You may have seen that on 24 November, NHS Digital published General Practice Access Data (GPAD) for all practices in England.
This will cover, for example: time between booking and appointment date; total appointments, how the patient was consulted, (e.g. telephone or in person) and who consulted with the patients (e.g. GP or other healthcare professional).
It has been acknowledged that GPAD is an experimental statistics publication, which means the statistics are in the testing phase and are not yet fully developed

NHS Digital Summary

The aim of the publication is to inform users about activity and usage of GP appointments historically and how primary care is impacted by seasonal pressures, such as winter.

The publication includes important information, however it does not show the totality of GP activity/workload. The data presented only contains information which was captured on the GP practice systems. This limits the activity reported on and does not represent all work happening within a primary care setting or assess the complexity of activity.

No patient identifiable information has been collected or is included in this release.