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Welcome to Polden Medical Practice


For help online with askmyGP

Access askmyGP here


AskmyGP - the easy and fast way to ask for any kind of help from the Practice

  • We respond during working hours Monday to Friday.
  • It is open to requests from 07.30 am until 5.00 pm.
  • You can message a particular GP (so long as they’re working that day).
  • You can select a telephone, email or video call response.
  • If we need to see you we will usually give you an appointment the same day.
  • You can login now, without any paperwork.


Ask My GP

Polden Medical Practice has a new way of requesting help from the surgery called 'Ask My Gp'.  If you would like a GP's consultation then you should access Ask-My-Gp via our website.  Patients who do not have either an email address, or an app-capable mobile phone, may continue to ring reception who will complete the online form on their behalf.  The fastest and best way to ask for GP advice is to use the Ask-My-Gp request form.  It is easy and simple to use and gets your request to your prefered Doctor with the information they need to give you the assistance you need.


Changes to the Dispensing line from 1st October 2020.

As a result of the introduction of Ask-My-Gp, the 10-12 am Dispensing line will no longer be available.  Patients who use the service should make arrangements to use Patient access, the NHS App on their mobile phones or the ordering page on our dispensing webpage.  We have an externally-facing email address so repeat requests can be emailed into the dispensary.  Patients who do not have an email address, or a app-capable mobile phone, or who do not hand in paper requests, should speak to the Dispensary to find out other options.


Winter Flu vaccinations

1.  We now have the forecasted delivery dates for our Winter Flu Vaccinations.  We are arranging Flu Clinics at Woolavington Surgery on Saturdays for the following dates.  You can book an appointment by replying to our invitation texts, sending us a message on Ask-My-Gp using the link above or telephoning the surgery:

  • Saturday 31 October - High risk under 65 and over 65.

2.  You will be given an individual time slot for your appointment.   Eligible patients can ask for a flu jab alongside any pre-booked appointment they have at either surgery for another condition.  The list of eligible patients can be found on the NHS website; which you should check if you are unsure about whether you are entitled.

3.  Patients aged 50-64 will be offered vaccinations from November/December onwards. We will be in touch once we know the delivery dates. Please do not ask for flu vaccinations before this date as we will not have received the vaccinations.

4.  Child nasal flu vaccination will be contacted by text or phone when we can offer them a date for the nasal flu vaccination.  Please phone the surgery if you have a 2-3 year old who requires a nasal flu vaccine.

Guidance note for patients requesting exemption letters

We are aware that some patients might be understandably anxious about the Government’s recent announcements around the use of face masks in various public settings including shops. There are certain groups of people who are exempt from this requirement and they include:

• children under the age of 11

• people with disabilities

• those with breathing difficulties or

• those who are travelling with someone who relies on lip reading.

GPs are unfortunately not in a position to provide individual risk assessments or letters for patients who feel that they should be exempt from wearing a face mask.  The current government guidance on exemptions suggests there is no requirement for evidence for exemption therefore it is sufficient for an individual to self-declare this.


Our news stories include:

  • Ask My Gp - a New Consultation System
  • Latest help for Diabetes sufferers.
  • Support for Armed Forces and Veterans by the Practice. 
  • Read our news page...


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